In this Knowledge Article (KA), contains important information and resources you will need to ensure the successful setup of 2FA for your account using Microsoft Authenticator App as your primary authentication method.
2FA is active for all Webster accounts when accessing Connections, Email, and Office 365 from off-campus. Therefore, you will not be required to use 2FA when connecting on the Webster network (including campus housing in the dorms/apartments), however, the first time you logon to Connections after 2FA is turned on for your account whether on campus or off, you will need to setup your security options and secondary authentication method, or complete 2FA authentication to your phone number or Authenticator App if you already have one set as your default sign-in recovery/authentication option.
Setting Up Two-Factor Authentication: Using Microsoft Authenticator App
Step 1. Open any browser of your choice using a computer and go to https://connections.webster.edu
Step 2. Enter your @webster.edu email address. You will be redirected to our Webster University sign-in page. Sign-in using your Webster email ID and existing password.
Connections sign-in page
** For new Employees / Students
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Enter your temporary password and click Sign In. Your temporary password typically follows the format of first letter of first name (uppercase), first letter of last name (lowercase), 7-digit Webster ID number, hashtag (#) sign (Example, Js1234567# where 1234567 is your own ID number). On the next page, you will see that your password has expired and needs to be updated.
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Enter your temporary password again and then proceed to create a new password for your account in the third and fourth boxes. Your password must meet the criteria at the bottom of the page. Click Submit when done.
Update password page
Step 3. After you create your new password, go back to https://connections.webster.edu and sign in with your updated login information.
Step 4. After you signed in successfully, "More information" page is displayed. Click Next to continue to the "Keep your account secure" page.
More information required page
Step 5. Choose the authenticator app option and click Next. Your next screen will be the same as the image shown below. Click on Next again to proceed to method 1 of the app authentication page.
Keep your account secure page
Step 6. On the "Set up your account" page, click Next to proceed.
Set up your account page
Step 7. Switch to your mobile device. (First, download the app from android Play Store or ios Apple Store), configure and open the newly downloaded authenticator app. Select Scan QR Code. If you do not see the QR code option when you open the app, click on add account and then choose Work or School.
Authenticator app 
Scan QR Code
Step 8. Back on your computer screen, you will see a QR code displayed.
QR Code display page
Step 9. Using your mobile device, align your phone camera with the computer screen and scan the QR code. It will automatically pull up your account and you should receive confirmation on your mobile device that the account was added successfully.
Confirmation code displayed on your mobile device
Step 10. Type in the 6-digit code that is displayed on your mobile device. Click Next on your computer.
Enter 6-digit code page
Step 11. You will receive a successful confirmation message.
Success confirmation page
Step 12. Click Done if prompted and proceed to sign into connections at https://connections.webster.edu
IMPORTANT NOTE: You may not receive a 6-digit code to type in via the Authenticator App and may instead simply receive a popup prompt asking you to click on Approve or Deny for the sign-in request. Instead of the screen above to type in a code, you will receive a Notification Approved message after choosing Approve when prompted on your device.